Text Messaging Terms of Service

Effective Date: May 09, 2019

By opting in to receive SMS messages from Brave Grand Rapids (“Brave,” “we,” “us,” “our”), you agree to the following Terms and Conditions (“Terms”).

1. SMS Messaging Service

By providing your phone number, you consent to receive SMS text messages from Brave for purposes such as:

  • Appointment reminders, confirmations, and scheduling changes

  • Limited marketing messages and updates about our services

  • Administrative communication related to your account or care

Message and data rates may apply according to your mobile carrier’s terms. Participation in text messaging is voluntary and not required for receiving care.

2. Message Frequency

You may receive more than one message per month from us unless you opt out. While message frequency can vary based on your communication preferences and services, you will typically receive:

  • Messages you request related to your account

  • Up to 4 messages per month for general updates

Brave reserves the right to adjust message frequency at any time. Brave and mobile carriers are not responsible for delays or undelivered messages.

3. Risks and Limitations

Please note:

  • Text messaging is not a secure or HIPAA-protected method of communication.

  • Sensitive clinical topics will not be discussed by text.

  • Text messages should never be used for emergencies. If you are in crisis, call 911 or go to your nearest emergency room.

4. Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. Brave is not responsible for any charges you may incur.

5. Privacy Policy

Your information will be handled according to our Privacy Policy (available on our website). We will never sell or share your phone number with third parties for marketing purposes without your consent.

6. Cancellation / Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After you opt out, you will receive one final message confirming that your request has been processed.

7. Help / Customer Support

For support, reply HELP to any message. You can also contact our main office directly using the contact information listed on our website.

8. Liability

Brave is not responsible for any charges, errors, delays in delivery, or undelivered messages caused by your carrier or third-party service providers.